Shareholders are not only interested in a good long-term return on their investment, but also in having a say in decision-making. ING strives for a modern corporate governance strategy that takes into account the interests of all its stakeholders, including shareholders.

Voting rights

At ING, "one-share, one-vote" prevails. Shareholders and depositary-receipt holders enjoy the same voting rights. Until 2003, ING's system of depositary receipts did not carry voting rights and exchanging depositary receipts into shares was limited to 1% of issued share capital. All voting restrictions have been eliminated. There are no restrictions for depositary-receipt holders to exchange their certificates for ordinary shares.

Proxy voting

Shareholders and depositary-receipt holders can vote under all circumstances and without any restrictions, whether they attend the AGM or not. Voting at a distance is called "proxy voting". This is done by filling out a special form to vote in writing.

ING introduced proxy voting for Dutch shareholders in 2003. In the Netherlands, ING works with the Shareholders' Communication Channel, an organisation that sends proxy forms to shareholders who have signed up for this service. Only shareholders whose shares or depositary receipts are in custody with a Dutch bank can make use of this organisation to vote by proxy.

Shareholders' Communication Channel


In 2004, ING extended proxy voting to international shareholders in the US and the UK. In mid-2003, about 80% of ING's shareholders were outside the Netherlands, with the US and the UK together accounting for 48%. Holders of ADRs in the US automatically receive information on proxy voting from their custodian bank.

Proxy solicitation

Proxy solicitation means collecting proxy votes. A depositary-receipt holder or shareholder can transfer the proxy vote granted to him to a third party, without any restrictions. A holder of depositary receipts does not have voting rights, but if he or she wants to attend the AGM, a proxy will be granted, which can be transferred to someone else.

Those who do not attend the AGM and do not want to have themselves represented will leave it the body that looks after the interests of the holders of the depositary receipt-holders and shareholders: the ING Trust Office.

Appointments Supervisory Board

The General Shareholders' Meeting has the right to appoint and dismiss Supervisory Board members, based on a binding nomination from the Supervisory Board. Until 2003, the Supervisory Board had the authority to select its own members.

Annual accounts

The General Shareholders' Meeting has the right to determine the annual accounts of ING Group. Until 2003, the Shareholders' Meeting was only entitled to approve or reject the annual accounts.

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